Digital Equity program in Maryland adds Plume Wi-Fi to its Internet access

This is the first time I had heard of the concept of Digital Equity, which Montgomery County defines in this article as “all individuals in a society can access the technology needed to fully participate in our society, democracy, and economy.”

The latest step in the program is tackling end-user support which is a big and expensive topic, since many ISP support calls are really for Wi-Fi, not the Internet backhaul itself.