2.4GHz graph is empty

Hi there. I just started using inSSIDer today to help optimize channel selection for my Wifi (Sky Q). For some reason my 2.4GHz graph is empty. I only see signals in the 5GHz graph? Any idea how I can see the 2.4GHz signals?

Hi user104,

Hmm, it sounds like maybe your WiFi adapter is either faulty, doesn’t support the 2.4 GHz band, or maybe has some erroneous driver settings. I recommend grabbing something external like the Edimax EW-7833UAC AC1750 here which should be able to capture all networks on the 2.4 and 5 GHz bands.

Let me know if you have any other questions!

Good afternoon. I have a similar problem with the 5.5.0. Nothing appears in the 2.4 GHz section. I do see signals in the 5 GHz section. Now, the interesting part is, that I also have Inssider In the version I see signals in both the 2.4 and 5 GHz sections. Do you have any thoughts?