Trouble logging into inSSIDer?

If you are experiencing login issues with inSSIDer, please try the following steps and send the resulting log file to

  1. Download the latest version of inSSIDer here
  2. Close inSSIDer
  3. Open Command Prompt
  4. Type in cd AppData\Local\inSSIDer\app-5.3.22 and hit enter
  5. Right click on the inSSIDer shortcut icon and go to Properties
  6. Add “–enableLogging” at the end of the Target field so it will look like inSSIDer.exe --enableLogging.
  7. Start inSSIDer
  8. Try to log in
  9. Close the app
  10. Use Windows Explorer and go to the MetaGeek Local app data folder (under C:\Users\<USERNAME>\AppData\Local\MetaGeek)
  11. Look for a file that starts with inSSIDerTrace

If the file exists, please attach and send it to so our engineering team can try to figure out where the sign in process is failing!

No inSSIDerTrace for me.


C:\Users\username\AppData\Local\inSSIDer\app-5.3.24>inSSIDer.exe --enableLogging