Cannot login the app

2
for my capture ,I login the app ,but it show the network is unreachable ,but my network is working fine ,and not user the proxy ,could you help to advise@ ryanMetaGeekster ? Thanks

Sorry to hear about the login trouble! Can you please try the following steps and email the resulting log file to support@metageek.com?

  1. Download the latest version of inSSIDer here.
  2. Close inSSIDer
  3. Open Command Prompt
  4. Type in cd AppData\Local\inSSIDer\app-5.3.24
  5. Right click on the inSSIDer shortcut icon and go to Properties
  6. Add “–enableLogging” at the end of the Target field so it will look like inSSIDer.exe --enableLogging .
  7. Start inSSIDer
  8. Try to log in
  9. Close the app
  10. Use Windows Explorer and go to the MetaGeek Local app data folder (under C:\Users\<USERNAME>\AppData\Local\MetaGeek )
  11. Look for a file that starts with inSSIDerTrace

If the file exists, please attach and send it to support@metageek.com so our engineering team can try to figure out where the sign in process is failing!


sorry,no result found the log file .