for my capture ,I login the app ,but it show the network is unreachable ,but my network is working fine ,and not user the proxy ,could you help to advise@ ryanMetaGeekster ? Thanks
Sorry to hear about the login trouble! Can you please try the following steps and email the resulting log file to support@metageek.com?
- Download the latest version of inSSIDer here.
- Close inSSIDer
- Open Command Prompt
- Type in
cd AppData\Local\inSSIDer\app-5.3.24
- Right click on the inSSIDer shortcut icon and go to Properties
- Add “–enableLogging” at the end of the Target field so it will look like
inSSIDer.exe --enableLogging
. - Start inSSIDer
- Try to log in
- Close the app
- Use Windows Explorer and go to the MetaGeek Local app data folder (under
C:\Users\<USERNAME>\AppData\Local\MetaGeek
) - Look for a file that starts with
inSSIDerTrace
If the file exists, please attach and send it to support@metageek.com so our engineering team can try to figure out where the sign in process is failing!
Hello, I have the same problem:“The network is unreachable. Please check your connection and/or proxy settings”. When I tried following steps, I encountered with the problem “the specified path could not be found”
same problem here. How long before a fix?
casey Your comment is really helpful for me as I was looking the same for 3 days, thanks and keep sharing your knowledge.